FAQ

Please contact Customer Care at orders@lakeandskye.com or 1-800-443-3000

Our customer service team is happy to help fix any issues. Please contact orders@lakeandskye.com

Please refer to the ingredient section for the ingredient list. All products are free of parabens, phthalates or sulfates.

Yes, every product from Lake and Skye is vegan and cruelty free.

Fragrance is best stored out of direct sunlight and ideally in a place where there is a stable temperature. The cooler and darker, the better.

Yes, these have a slight difference in scent due to the mix with alcohol. We suggest trying the sample size if you are unsure of which one to buy. Each sample comes with a discount code to use on your first full size purchase.

Ansomnia is the inability for some people to smell a particular scent. This reaction is also called sensory adaption and it’s uncommon. If your body has gotten used to a smell, there are a few quick nose-clearing techniques you can do. Some are simple as smelling something else, or getting some fresh air, then returning to the scent. If you’re experiencing ansomnia, please reach out to our customer care team at orders@lakeandskye.com