HOLIDAY SHIPPING DEADLINES
- Standard Shipping (Ground): Friday, December 13th
- Expedited Shipping (3-Day Select): Monday, December 16th
Due to potential carrier delays, we cannot guarantee that orders placed after these dates will arrive by December 25, 2024. Please reach out to our friendly customer care team if you have any questions or concerns at orders@lakeandskye.com or 1-800-443-3000. We're here to help!
SHIPPING POLICY
We currently ship within the contiguous United States & Canada. Free Shipping is for orders $70+ within the United States.
All orders will be processed within 2-3 days of receipt Monday through Friday. If your order is received on a Friday, Saturday, Sunday, or a holiday, it will be processed the following business day.
Lake & Skye insures each purchased goods while they are in transit, until they are delivered. We require a signature for any goods delivered, however for certain goods, a signature may not be required, at which point responsibility for the goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by that person (or at that delivery address) is evidence of delivery and fulfillment by Lake & Skye and transfer of responsibility in the same way.
Please keep in mind that transit times do not include Saturday, Sunday or holidays. Lake & Skye uses UPS or USPS to deliver products, therefore all shipping costs are designated and updated by UPS or USPS standards and protocol.
If you have any questions regarding your order, please contact us at orders@lakeandskye.com, including your order number, the item, and your shipping location.
RETURN POLICY
We hope you love your purchase. If it’s not exactly what you were looking for or if you have questions, please reach out to our customer service team. We would be happy to help: orders@lakeandskye.com or 1-800-443-3000.
You may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt, and you will receive a full refund less shipping. Any shipping cost you incur to return the product to us will not be refunded. Once the return is received, you can expect to receive your refund within 3-5 business days.
Lake and Skye provides a limited warranty for products purchased directly from Lake and Skye or its authorized retailers to be free of defects in materials or manufacturing up to 120 DAYS from the date of purchase or for the maximum period allowed by the laws of your jurisdiction, if less. To be eligible for warranty service, the original purchaser must provide proof of purchase in the form of an invoice or receipt from Lake and Skye or its authorized reseller. This warranty is extended only to the original purchaser of the Products and is not transferable.